Confirm the connection is active
After selecting a route and connecting in the app, check its status first, then use My IP to view your current exit information. Geolocation databases may differ, so assess the result alongside the region shown in the app, what the target website displays and your actual experience. If the target app still uses your local connection, check proxy mode and app rules rather than relying only on the app’s connection toggle.
Change only the route when comparing
Keep the same device, access network and task, and change only the candidate route. Record the route name, time of use, target service and exact error message; this is more useful for troubleshooting than a vague report that the connection is poor. If you need help, submit these details through the support ticket portal in your dashboard. Before sharing screenshots, hide your account details, subscription information and any other sensitive data.
Refresh your subscription if the list changes
The route list may change as maintenance and resource allocation needs shift. If the examples on this page differ from the app, first confirm that you are using an active subscription for your current account, then update it in the dashboard and refresh the app. Do not share your subscription link publicly; it provides access to your account. Setup and import instructions for Windows / macOS / iOS / Android / Linux clients are in the setup guides. Installers are available in the dashboard to users with an active subscription.
Check your plan status and data allowance
If none of the candidate routes work, check both that your subscription is active and that you have data remaining. Monthly plan data resets each month on the activation date; mid-cycle upgrades are prorated for the remaining days. Data add-ons remain valid until used and never expire. Do not confuse a depleted data allowance with route maintenance. See the Plans page for full pricing and billing details.
VPNOU requires no email address; sign up with a username and password. Payment is available via Alipay / WeChat Pay / USDT, with a 30-day money-back guarantee. Rather than repeatedly trying routes based on their names, keep the connection that matches your target region and completes your actual tasks, and have an alternative ready. For ongoing work or accounts tied to a specific region, see the beginner-to-advanced guide for detailed setup and maintenance steps.